This Privacy Policy outlines how we collect, use, hold, and disclose personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission rules. We are committed to protecting the privacy, dignity, and rights of our participants, staff, and website visitors.
The data collected on this website is processed by the website operator. Contact details for our privacy officer can be found below or in our contact section.
As a registered NDIS provider, we recognise that information relating to a person’s disability, health, and support needs is sensitive information. We handle all sensitive data with strict confidentiality, implementing physical, administrative, and technical safeguards to prevent unauthorised access, loss, or disclosure.
You have the right to:
Where processing of data is based on your explicit consent, you may revoke that consent at any time by sending an email to us. Please note that revoking consent does not affect the legality of data processing carried out prior to the revocation, nor does it override mandatory NDIS legal compliance obligations.
If you believe your privacy has been breached, you may contact our Privacy Officer directly. If you are not satisfied with our response, you have the right to lodge a complaint with:
1. Office of the Australian Information Commissioner (OAIC)
2. NDIS Quality and Safeguards Commission
Our website uses cookies to make our service more user friendly, secure, and effective. Cookies are small text files stored on your device. Most cookies we use are "session cookies" that are deleted automatically when you leave the site. You can configure your browser to notify you about cookie settings or to disable cookies entirely, though this may limit website functionality.
We may use privacy focused analytics tools (such as anonymised IP tracking) to evaluate how visitors interact with our website. This data helps us improve site navigation and content for participants and families seeking support services.
When you submit enquiries or participant intake details via our online forms, we collect the information entered (including contact details and health/support notes) specifically to process your request and follow up on service options. We do not sell or share this information with third parties for marketing purposes.
We collect and process personal and health information to establish, manage, and deliver NDIS support services under participant service agreements. This includes sharing necessary details with NDIS plan managers, support coordinators, or relevant allied health professionals strictly where authorised or legally required.
All online payment processing and data transmissions are encrypted using the standard SSL/TLS protocol to ensure third parties cannot intercept your sensitive information.
If you have questions regarding this Privacy Policy, wish to access or correct your details, or want to make a privacy complaint, please reach out to us:
Whether you're exploring your options or ready to get started, we'd love to hear from you. No pressure just a friendly chat.